Email - Text only format - Not HTML

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    Asked on February 13, 2018 at 09:30 PM


    I'm trying to identify a way to ensure that jotform send and email as text and not HTML format. The third party tool I use does not recognise HTML emails. 

    I have tried to delete the source code as mentioned in other forums. Unfortunately that does not work.

    please tell me there is a work around.



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    Answered on February 13, 2018 at 11:51 PM

    Hello James,

    Unfortunately, it is not possible anymore to use a text-only format on email alerts. Can you give us information on the third-party tool that you are using? Perhaps we can find a solution on this concern.