Submissions: SendGrid - Adding recipient error - reached limit

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    plannacional
    Asked on February 14, 2018 at 10:20 AM

    I create a test submision on one of my forms and saw this error


    Oops!
    SendGrid Adding recipient error!
    You have reached your limit of contacts. Please delete one or more and try again. To increase your limit of contacts, please upgrade your account (https://sendgrid.com/billing/change-package)
     
     
     
     
     
    FORM: https://form.jotform.com/61444601099960
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    aubreybourke
    Answered on February 14, 2018 at 11:23 AM

    Looks like you need to contact SendGrid.

    You have reached your quota for contacts. So you wont be able to add more contacts to your list. You should talk to their support team. And ask them what options you have.

    SendGrid support:

    https://support.sendgrid.com/hc/en-us

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    plannacional
    Answered on February 14, 2018 at 11:43 AM
    Hi, i dont use Sendgrid…

    And I use so little about my limit on jotform, I canot reach it



    De: JotForm [mailto:noreply@jotform.com]
    Enviado el: miércoles, 14 de febrero de 2018 13:23
    Para: fernando@hacelo.org
    Asunto: Re: Error: SendGrid Adding recipient error!

    A new response has been received:

    Answered by aubreybourke
    Looks like you need to contact SendGrid.
    You have reached your quota for contacts. So you wont be able to add more contacts to your list. You should talk to their support team. And ask them what options you have.
    SendGrid support:
    https://support.sendgrid.com/hc/en-us
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    aubreybourke
    Answered on February 14, 2018 at 12:31 PM

    I checked your form and was able to reproduce the error.

    The next step is to escalate this issue to Level 2. The development team will take a look into this. And they will post a reply on this thread when they have an answer.