My account has been suspended...

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    Steve Porter 
    Asked on February 14, 2018 at 10:38 AM

    My account has been suspended. I assume it's because my credit card is out of date. 

    How do i access my account to update it?

    Someone hacked my credit card and I the bank had to update it.



  • Profile Image
    gaby_t
    Answered on February 14, 2018 at 10:57 AM

    Hello!


    Your account was suspended because you created a form In which you ask for Driver's License, this is not allowed unless you add a signature widget.

    If your purpose is not to collect Driver's License from the general public, but from your own customers; then you need to comply with two things:

     1. Add Terms of use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities.

    2. Add a signature widget where your users sign and agree to provide such sensitive information.

    At the moment we have cleansed the form and reactivated your account.