EU user: I've updated my account but still appears as Free version

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    Sergi
    Asked on February 14, 2018 at 11:22 AM
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    Kiran
    Answered on February 14, 2018 at 11:43 AM

    We are sorry for the inconvenience this may have caused. We have noticed that there was an issue with the account upgrade. The account is displaying with the upgraded plan when you login using https://www.jotform.com while it is displaying as Free when logged in using https://eu.jotform.com. We have notified our backend team to look into this issue and shall be fixed at the earliest possible. We request you to login using https://www.jotform.com and it should be displaying the upgraded plan. As soon as we receive any update from our backend team, we'll post it here.

    Sorry for the trouble caused. 

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    Sergimr
    Answered on February 14, 2018 at 12:43 PM
    Hi,
    The problem is that the url is always redirecting me to the eu website, so I’ve no chance to log into the https://www.jotform.com
    ...
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    Kiran
    Answered on February 14, 2018 at 01:07 PM

    The issue should be fixed now. Could you check once again and let us know if you still experience any issue with your account? We will be happy to take a look again.

    We are sorry for the trouble caused.