Emails not being sent

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    Asked on October 13, 2012 at 04:42 AM

    Hi I am not receiving contact forms to the my email address. The contacts appear in the control panel on the Jot form site but are not forwarded to .

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    Answered on October 13, 2012 at 05:55 AM


    I just made a test with your form, can you check if it landed successfully to that email? Can you please make a test this time? It seems to be fine. According to the mail logs the notifications was sent successfully. 

    /var/log/jotform/amazonSES.log:[13/Oct/2012:05:52:19 -0400] 22064942810348 AmazonSES Sent email to - MessageID:0000013a5989e243-50b0acfb-93fd-464d-b0dd-d261c70153c6-000000 - RequestId:ad91a5d9-151b-11e2-bf7b-09e8ba0de2c5

    Kindly update us if the problem still persist. Thanks!

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    Answered on October 13, 2012 at 07:23 AM

    Yes it seems to be working now, although I have not been receiving notifications for more than a week previously. I will monitor the situation and report back if the problem starts again.

    Many thanks

    Peter White

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    Answered on October 13, 2012 at 07:53 AM

    Hi Peter,

    Your email notifications settings is fine. We are hoping that it won't happen again and will work fine as expected. And yes, please get back to us if the problem still happen.