Thank you page not changing to redirect to external link

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    lsombrio
    Asked on February 14, 2018 at 01:37 PM

    I have changed Thank you page, but when I send the form it shows an old Thank You page

    I can´t change the thank you page , and when I ask it to show an external page, it ignore

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    Richie_P
    Answered on February 14, 2018 at 03:03 PM

    I cloned your form for testing purposes. Submitted a test submission and this is the thank you page I can see.

    .

    Is this correct?

    I tested your form using the Redirect to external link, and I have replicated the issue. It still uses the Show a Thank you page.

    I have cleared your form cache.

    Kindly test your form if the issue still remains.

    Thank you.

  • Profile Image
    lsombrio
    Answered on February 14, 2018 at 05:49 PM

    I tried to update the page with no sucess.

    This is what I would like to publish:

    1518648435The Easiest Online Form Builde

  • Profile Image
    lsombrio
    Answered on February 14, 2018 at 06:03 PM

    and the external link didn´t change

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    Kevin_G
    Answered on February 14, 2018 at 08:09 PM

    You actually have a condition that shows a default message if the name field is filled. 

    15186569121.png

    Since the "Nome Completo" field is required it will be always filled the form will always show the thank you page, delete such condition to redirect the form to the custom page. 

    I hope this helps. 

  • Profile Image
    lsombrio
    Answered on February 16, 2018 at 07:56 AM

    yes!

    Thank you!

  • Profile Image
    Richie_P
    Answered on February 16, 2018 at 09:14 AM

    Good to know the issue has been resolved.


    Please let us know if we can be of further assistance.