Missing scroll bar for preview

  • Profile Image
    mgalkovsky
    Asked on February 14, 2018 at 02:27 PM

    When I select preview before submit option in card mode, the preview window is missing scrollbars. This prevents the user from submitting the form. The only way around is to ctrl- until the submit button comes into view. This bug is confirmed on several browsers and operating systems.


  • Profile Image
    Marvih
    Answered on February 14, 2018 at 03:39 PM

    I am unable to replicate this issue both on the Preview mode of your form and also with using the Live URL.

    15186405821044.gif

    Are you able to take a screenshot of what you have on your screen so we can replicate the issue.

    Please see the guide here on how to post a screenshot on your reply https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    I have cleared your browser's cache for now, please also try clearing your Browser's Cache if it still doesn't look the same with my example.

    http://www.refreshyourcache.com/en/home/

  • Profile Image
    mgalkovsky
    Answered on February 15, 2018 at 07:53 AM

    I've created a simple test for this issue. I added a few long text boxes, turned off markdown, and put long default text in them. Enabled preview. The resulting preview is missing the scrollbar.

    https://form.jotformeu.com/80452612633350

    This issue most often happens in preview mode, and does not happen everytime. As you'll see in the screencast, there is no scrollbar and user cannot get down to submit button.

    1518698549UnscrollablePreview.gif


  • Profile Image
    TREVON
    Answered on February 15, 2018 at 09:56 AM

    I have tested your form and I still could not replicate the issue. I have tested with both chrome and Mozilla Browsers and scroll both scroll bar is working.

    1518706514Preview mode view.png

    Would you kindly share the browser you are using?