Not receiving email Notifications

  • Profile Image
    theclientserviceperson
    Asked on October 13, 2012 at 08:12 AM

    Hi

    Not receiving email notifications

    Have checked all of the usual suspects...

    the 2 forms are:

    http://form.jotformeu.com/form/22855399966374
    http://form.jotformeu.com/form/22862927809365

    They are at: http://www.theclientserviceperson.com/contact.htm

    The email recipicient is the same as the account email: jo@theclientserviceperson.com

     

    Have tested the form itself and the test email button on jotform

    I have checked that that email address is functioning correctly by sending an email from a hotmail account (Not on my mail server and the email was received

    Have added all of your IP addresses to my whitelist

    Not sure what else to check

    I hope you can help

    Kind regards

     

    Colin

  • Profile Image
    Rodjit
    Answered on October 13, 2012 at 08:30 AM

    Hi Colin,

    I have checked our mail logs and can't find any results from your email address jo@theclientserviceperson.com. Your email is not in our bounce list either.

     

    Have you tried changing your Sender  Email to noreply@jotform.com

     1. Click Setup & Embed then Email Alerts

    2. Open Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com;

     

    Also, ensure that noreply@jotform.com is in your trusted senders list.

    Hope this helps and let us know if the problem still persist.

    Thanks