Missing Names from my Form

  • Profile Image
    lzarling
    Asked on February 14, 2018 at 02:48 PM

    We have had this form open since 2016 and there are 454 first and last name fields missing from 9-26-2016 through 4-10-2017.


    We need to retrieve these names please to create a YOY comparison.


    The jotform I am referencing is the "Pre-Registration for the ISSA Show North America Dallas 2018".

  • Profile Image
    Richie_P
    Answered on February 14, 2018 at 03:49 PM

    May we know if you have edited/removed some fields in your form? If you did, kindly revert them to show the missing fields in your submission.

    To revert your form you must select it and Click More, look for Revision History.

    For more information you can check this article.How-to-View-Form-Revision-History

    If this was not the case, let us know so we can check it further.

    Thank you.

  • Profile Image
    lzarling
    Answered on February 15, 2018 at 12:34 PM

    Hi Richie,

    I don't think we changed the form over the years, however it is definitely possible. I couldn't imagine changing the field "name" since that's been required.


    I’d be hesitant to revert the form. If we do this, could we lose any submissions that came after that point?


    Is it possible to just retrieve the missing data?


  • Profile Image
    Richie_P
    Answered on February 15, 2018 at 12:53 PM

    Thank you for giving us more information on the issue, It seems my first option is not applicable.

    I have checked your submissions and you are right on the missing fields.

    I will forward this thread to our second level so they can check it further.

    We will let you know via this thread, if we have updates.


  • Profile Image
    lzarling
    Answered on February 15, 2018 at 05:14 PM

    Great, thank you.


    A colleague of mine mentioned that the fields were actually previously updated based on track changes he had seen. Let me know if you need more info he will chime in.

  • Profile Image
    Jan
    Answered on February 15, 2018 at 07:48 PM

    Thank you for the additional information. My colleague Richie_P already escalated this to our next level of support. We will contact you via this thread once an update is available.

    Thank you for your patience.