My account has been disabled

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    ErinTrap
    Asked on February 14, 2018 at 05:18 PM

    I received an email that I had reached my submission limit so I deleted ALL of my old submissions but my account is still disabled. It's telling me that I'm out of space and need to upgrade. Why do I need to upgrade if I deleted everything in my storage?


    Thank you,

    Erin Black

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    John_Benson
    Answered on February 14, 2018 at 07:29 PM

    Hi Erin,

    Do you have a form with a Payment integration? I checked your account and you have reached the monthly Payment Submission limit. For the free account, you can receive only 1 payment submission and your forms will be disabled. That's the reason why you're account is over the limit and the forms are disabled.

    We can reset your payment submission back to 0 but you need to disable the form with payment integration to avoid being over the limit again or you can upgrade your account to increase the monthly limit that you can receive.

    If that is okay with you, please let us know so we can proceed on re-activating your account.

    Just in case you're wondering what is the difference between normal submission and payment submission, please check the information below:

    Submissions Received (monthly): This is the number of submissions you can receive on a monthly basis. The count covers the calendar date which means 1st day to last day of the month. 

    Payment Submissions (monthly): This is the number of submissions that have payment integrations on them. You can check this guide on how to create a payment/order form. So for example, we have Paypal payment integration on our form, if a user fills out the form, submitted it and successfully completed the payment, then that would be counted as a payment submission.

    You can also learn more about account limits and usage on this link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits