Why the thank you option stays on the redirect option?

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    nsadocnyc
    Asked on February 15, 2018 at 01:03 AM
    Also, the thank you page choice of 'send users to a Thankyou page" or "redirect to a web page" will not allow me to select the Thank You option, it stays on the redirect option. 
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    Kiran
    Answered on February 15, 2018 at 01:09 AM

    I am not sure if you are referring to the Thank you page option displayed at the bottom of the form in the form builder.

    1518674857Selection_092.png

    As I check the cloned version of your JotForm, I was able to change the option without any issue. If you want to redirect the user to a different thank you page or message based on a field selection, you may setup conditions on the form by following the guide below:

    https://www.jotform.com/help/317-Change-Thank-You-Page-URL-Based-on-a-Condition

    Hope this information helps. If you are referring to something different, please let us know. We will be happy to help.