can i make a new private key?

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    Asked on February 15, 2018 at 02:05 AM
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    Answered on February 15, 2018 at 09:27 AM

    *Please note that it is not possible to decrypt the old data using a new private key.

    You need to re-enable the 'Encrypt Form Data' option to create the new keys. (switch it to No and then back to Yes).


    Then you need to click the 'Create encryption keys for me' option to generate the new keys. 

    Finally, you can download your new private key file.


    The new keys will be applied to the new form entries.

    You can find further information about encrypted forms in this guide.

    If you need any further help, please let us know.