OUR REGISTRATION FORM WON'T SEND AUTORESPONDER TO MY EMAIL

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    PortulanoResort
    Asked on February 15, 2018 at 05:20 AM

    Hi, I have created 3 forms. The first form I made, when I test it, it successfully sends email forms to my assigned address : inquire@portulano.com. But when I created a 2nd form DIVER REGISTRATION, the test mail function works, it receives form in the website so I can view the submissions but it won't send it in the email address I assigned. I tried doing it several times but it won't work. The test mail function works but when I fill out and test the form it doesn't send an email.

    Hope you can help.

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    TREVON
    Answered on February 15, 2018 at 08:40 AM

    I have tested your from and used the email "inquire@portulano.com" as my email so that i receive the auto response mail and I was able to receive on my personal mail and testing with "inquire@portulano.com" our system show email was sent as shown below.

    1518701764email displayed.png

    I have also checked your email if it is in our bounce list and it is not. The most likely explanation is that the email went to the junk/spam folder.

    Kindly check you spam/junk folder and let us know.