wrong invoice order INT180129-4503-82342

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    Asked on February 15, 2018 at 08:45 AM

    Hi, We received invoice for order INT180129-4503-82342.

    This invoice is made with VAT 21% but as we are in Europe, we need an invoice without VAT.

    Please could you correct the invoice please?

    Where on the platform can we find the billing history?

    Many thanks of  your help

    Kind regards,


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    Answered on February 15, 2018 at 10:10 AM

    I'm afraid that for that kind of change you will have to contact the payment processor: support@fastspring.com.

    Since all payments are going through payment processors, we can only provide invoices which you can check by following: https://www.jotform.com/help/329-How-to-Check-Invoices

    Thank you!