Submission data is empty when viewed in the Submissions page.

  • rvdougherty
    Asked on February 15, 2018 at 9:59 AM

    Hi!


    I have a form shared with my team member username Trinhi. The form is called "MMC Cohort 1 - Midterm Evaluation"

    I have received email notifications that it has been completed and in those email notifications, I am able to see the form responses. However, when I login to my account, the data is not visible. I need to be able to export it for analysis. Can you please help?

    Best,
    Rachel

    Jotform Thread 1385544 Screenshot
  • Marvih
    Replied on February 15, 2018 at 11:22 AM

    Since the Data is stored in EU server, you need to login and view the Submissions using the website URL https://eu.jotform.com/ .

    Please let us know if you need further assistance.