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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    total submissions IS different THAN INDIVIDUALS

    Asked by TAREQ742 on October 14, 2012 at 06:45 AM


    Actually i have 44 submissions  in two forms (11+33), but the total record in the upper left displays different (i.e 48) what is the matter?

    I am afraid to miss some submissions


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    JotForm Support

    Answered by liyam on October 14, 2012 at 07:13 AM

    Hello, TAREQ742.  If you have deleted test submissions previously, this will not lessen the total submissions you have received for the month.  The system will also not make an increment to your submissions if none were inserted to the database.

    I have now reduced your counter to match the number of the submissions you currently have.  If you have other questions or concerns, please do let us know.

    If there are indeed missing submissions, can you compare your email notifications from the submissions that you have received and share with us the missing submissions?

    Please accept our apologies for this inconvenience.