Forms are disabled

  • Profile Image
    Beth Onward/ Global Citizen Retreats 
    Asked on February 15, 2018 at 11:34 AM

    Hello,

    I received an email that I reached the limits of my account and my forms are disabled and my only option is to upgrade. I login and all my forms are gone. I was going to delete superfluous forms so I didn't have to upgrade, but now I can't even do that.

    I am really frustrated by this business practice and am feeling compelled to just switch to another company if my only options are to start from scratch or pay almost $200 a year.

  • Profile Image
    John_Benson
    Answered on February 15, 2018 at 12:38 PM

    Are you referring to the account username GlobalCitiZen

    If yes, I checked the account and I can see that you have reached the monthly limit of Payment Submission. Please take note that the Free User can only receive 1 payment submission and 100 normal submissions monthly. 

    🔘 Submissions Received (monthly): This is the number of submissions you can receive on a monthly basis. The count covers the calendar date which means 1st day to last day of the month.

    🔘 Payment Submissions (monthly): This is the number of submissions that have payment integrations on them. You can check this guide on how to create a payment/order form. So for example, we have Paypal payment integration on our form, if a user fills out the form, submitted it and successfully completed the payment, then that would be counted as a payment submission.

    Your forms are still on your account. The forms are disabled at the moment because your account is over the limit. For more information, please check this link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    To fix the issue, you can wait for the monthly limit reset which happens every first day of the month or you can upgrade your account to receive more payment submissions. Here's a guide on how to upgrade your account: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    I hope this information helps. Thank you.