Why I'm receiving "form.jotform.com unexpectedly closed the connection" error?

  • jonreese
    Asked on February 15, 2018 at 11:46 AM

    Sometimes (randomly) we go to the Online Payment page (which has our "AMDA online payment form" embedded in it) and it throws up the error "form.jotform.com unexpectedly closed the connection".

    A refresh usually loads it, but most of our membership is older and will not think to refresh the page.

    1518713148image001 Screenshot 10

    —
    FYI: I'm submitting this ticket because of this request...

    1518712917Screen Shot 2018 02 15 at 10 Screenshot 21


    Jotform Thread 1385728 Screenshot
    Page URL: http://amda.aero/members-only/online-payment-form/
  • Nik_C
    Replied on February 15, 2018 at 12:49 PM

    We're sorry for this inconvenience.

    I checked your form but I wasn't able to replicate any issue with it.

    Could you please provide us the console report when the issue occurs, here is how you can do that:

    https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    So we can get a better picture of the issue.

    We'll wait for your response.

    Thank you!

  • Jon
    Replied on February 16, 2018 at 2:10 PM

    Here you go Nik

    1518808222image001 Screenshot 10

  • jonreese
    Replied on February 16, 2018 at 2:11 PM

    Here you go Nik

    1518808305image001 Screenshot 10

  • Nik_C
    Replied on February 16, 2018 at 2:46 PM

    Thank you for the information provided. But, there aren't any errors there. 

    Are you able to replicate this issue on some other network?