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  • Profile Image

    not receiving emails

    Asked by earlybird on October 14, 2012 at 04:24 PM

    Im not receiving any email notification since I changed my form.. Im using 2 different types om embedding, in 2 different webpages. One is typical source code and the other one is embedded as lightbox. Is it cuz Im using 2 in stead of just 1?

    Only one of the 2 forms are working - the one that is NOT working is embedded as source.

    regards

    Mikkel

    Page URL:
    http://www.earlybirdnest.dk/earlybird/kontakt.html

  • Profile Image

    Answered by moonzkie on October 14, 2012 at 04:34 PM

    Hi,

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!

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    Answered by earlybird on October 14, 2012 at 04:38 PM

    yes, it works fine when adding noreply@jotform.com to senders - but I really need to be able to see the sendes email adress - how can I fix that? I has never been a problem before

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    Answered by moonzkie on October 14, 2012 at 04:45 PM

    As a workaround, I would suggest to instead insert the senders email on the notification title instead. 

    To do that:

    1) Open your notification e-mail

    2) On the editable area Click on the place you want to put form title

    Hope this helps. Thank you.

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    Answered by earlybird on October 14, 2012 at 04:48 PM

    Thanks. But its still alot of work, when the email adress is not in the sender field.

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    Answered by moonzkie on October 14, 2012 at 04:55 PM

    Here is a thread with the best workaround for that: http://www.jotform.com/answers/113824-Sender-Email-Address-and-Reply-Address-Issue

    Thank you.

  • Profile Image

    Answered by earlybird on October 14, 2012 at 04:57 PM

    Its working fine now..dunno what fixed it..time I guess.

     

    Thanks!

  • Profile Image

    Answered by moonzkie on October 14, 2012 at 04:59 PM

    Glad to hear everything is working now. If you have questions feel free to contact us.

    Thanks for using JotForm!