Asana Integration: When Markdown editor is on, a text is prepended

  • acisupport
    Asked on February 15, 2018 at 5:36 PM

    When Send over the comment field which is a text box in Jot Form, the text arrives in the comment field in Asana with the text 

    jotform_untitled_markdown appended before my text box text. How do I get rid of that?


  • Kevin Support Team Lead
    Replied on February 15, 2018 at 8:19 PM

    Apologies for the inconveniences this may have caused to you. 

    I have checked your integration and the text area element on your form, they seem correct. I have cleared your forms cache now. 

    If the problem  persists, please try deleting the field from the integration and adding it once again, in case you are experiencing the problem after that, please provide us a screenshot of the record on Asana, this guide will help you uploading the image (images attached via email responses will not reach this thread): https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response. 

  • John Glumb
    Replied on February 16, 2018 at 9:28 AM

    Thanks for the response. Unfortunately didn't correct the situation here is a sample screen shot from Asana when the new item is created. 1518791304asanaintegration Screenshot 10

  • Adrian
    Replied on February 16, 2018 at 11:20 AM

    This is happening because Markdown editor is set to ON in the field Please describe this issue.

    I have cloned your form and set the Markdown editor to OFF for that field.

    1518797674Fullscreen 2 16 18 5 09 PM Screenshot 10

    After that, the task that is created in Asana does not have the text jotform_untitled_markdown prepended.

    1518797786Product Hardware Asana Screenshot 21

    So, just set the Markdown editor to OFF to fix this.


    I will forward the issue to our developers so it is fixed even with the Markdown editor on.

    Thank you.

  • acisupport
    Replied on February 16, 2018 at 12:58 PM

    Thanks Adrian - works great! 

    I do have a functionality suggestion. Since you are allowed to have more than one tag per item on an asana task, it would be awesome if I had the option to add a couple more tags for each task I am submitting. 

  • Kevin Support Team Lead
    Replied on February 16, 2018 at 1:56 PM

    I have moved your other request to another thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1387244 

  • widgets Jotform Support
    Replied on March 13, 2018 at 6:13 AM

    The problem has been fixed. But I still recommend to disabled markdown feature when using it for Asana. Because Asana does treat html tags as a plain text.

    Regards,
    Widget Team