I was presented with a notice stating my form has been disabled

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    marlon@broadband.vi
    Asked on February 15, 2018 at 06:12 PM
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    Jan
    Answered on February 15, 2018 at 09:05 PM

    Upon checking, I can verify that your account (marlon@broadband.vi) is active and the form is working as expected. Here's a screenshot:

    151874610402-16-ir6d9.png

    I also checked the settings of this form and I can verify that the settings are configured correctly. I cleared your form cache so that your forms will be refreshed from our servers.

    If you are referring to a different form, please let us know. If possible, please provide a screenshot so that we can further investigate the issue. Thank you.

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    marlon@broadband.vi
    Answered on February 16, 2018 at 01:38 PM

    Good Afternoon, 

    Yes, the form is displaying properly but when data is entered and we press the send button we get this error below. Can you attempt sending a form, you can put "test" in every field and see if it goes through. Thanks


    1518806178Snap 2018-02-16 at 14.36.05.pn

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    david
    Answered on February 16, 2018 at 02:15 PM

    The form status has been set to "Disabled".  Enable the form and it should allow for submissions to go through:

    https://www.jotform.com/help/180-How-to-Enable-Disable-a-Form