- email@example.comAsked on February 15, 2018 at 06:12 PM
- JotForm SupportJanAnswered on February 15, 2018 at 09:05 PM
Upon checking, I can verify that your account (firstname.lastname@example.org) is active and the form is working as expected. Here's a screenshot:
I also checked the settings of this form and I can verify that the settings are configured correctly. I cleared your form cache so that your forms will be refreshed from our servers.
If you are referring to a different form, please let us know. If possible, please provide a screenshot so that we can further investigate the issue. Thank you.
- email@example.comAnswered on February 16, 2018 at 01:38 PM
Yes, the form is displaying properly but when data is entered and we press the send button we get this error below. Can you attempt sending a form, you can put "test" in every field and see if it goes through. Thanks
- JotForm SupportdavidAnswered on February 16, 2018 at 02:15 PM
The form status has been set to "Disabled". Enable the form and it should allow for submissions to go through: