I was presented with a notice stating my form has been disabled

  • marlon@broadband.vi
    Asked on February 15, 2018 at 6:12 PM
    Page URL: https://submit.jotform.co/submit/51623588244863/
  • Jan
    Replied on February 15, 2018 at 9:05 PM

    Upon checking, I can verify that your account (marlon@broadband.vi) is active and the form is working as expected. Here's a screenshot:

    151874610402 16 ir6d9 Screenshot 10

    I also checked the settings of this form and I can verify that the settings are configured correctly. I cleared your form cache so that your forms will be refreshed from our servers.

    If you are referring to a different form, please let us know. If possible, please provide a screenshot so that we can further investigate the issue. Thank you.

  • marlon@broadband.vi
    Replied on February 16, 2018 at 1:38 PM

    Good Afternoon, 

    Yes, the form is displaying properly but when data is entered and we press the send button we get this error below. Can you attempt sending a form, you can put "test" in every field and see if it goes through. Thanks


    1518806178Snap 2018 02 16 at 14 Screenshot 10

  • David JotForm Support
    Replied on February 16, 2018 at 2:15 PM

    The form status has been set to "Disabled".  Enable the form and it should allow for submissions to go through:

    https://www.jotform.com/help/180-How-to-Enable-Disable-a-Form