My account has been deativated and I can not receive bookings

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    Raegan Zacher 
    Asked on February 15, 2018 at 07:43 PM

    Hi there, I have emailed Jotform support numerous times and am not being replied to. 

    My account has been deativated and I can not receive bookings. 

    Please reply to my current inquiries ASAP!

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    EltonCris
    Answered on February 15, 2018 at 10:06 PM

    We apologize for the delayed reply.

    Your account has currently exceeded the payment submissions limit for the free plan which is 1 payment submission per month.

    Since your form is integrated with payment, the submissions will be counted as payment submission.

    To reinstate your account, please consider upgrading to the paid plan depending on how many submissions you expect per month. If it's more than 10 but less than a hundred, you can upgrade to the Silver plan.

    https://www.jotform.com/pricing