Unable to submit the application form on our website

  • tlepage
    Asked on February 15, 2018 at 8:46 PM

    When people fill up the application and press submit. It says please wait and never end... it is not sent.

    I would like to know why

    Tina

  • Kiran Support Team Lead
    Replied on February 15, 2018 at 9:49 PM

    As I tried to submit the form on your web page, I was able to replicate the issue at my end. As I check the website, I see that you are using WordPress and the form is embedded using Form embed plugin which seems to be causing the issue. Please try embedding the form using the default Javascript embed method so that the form should be able to submitted normally. 

    1518749267EmbedJavascriptV4 Screenshot 10

    Also, please make sure that you disable the form embed plugin to avoid the conflict. Please let us know if the issue still persists. We will be happy to help.

  • tlepage
    Replied on February 16, 2018 at 11:43 AM
    I doing something wrong. I did type this and its not working. Do I cause on the page of WordPress and type it?
    thanks
    Tina
    ________________________________
    De : JotForm
    Envoy: 15 frier 2018 21:49
    : lepaget1@hotmail.com
    Objet : Re: Unable to submit the application form on our website
    A new response has been received:
    [JOTFORM]
    Answered by Kiran
    As I tried to submit the form on your web page, I was able to replicate the issue at my end. As I check the website, I see that you are using WordPress and the form is embedded using Form embed plugin which seems to be causing the issue. Please try embedding the form using the default Javascript embed method so that the form should be able to submitted normally.
    [1518749267EmbedJavascriptV4.png]
    Also, please make sure that you disable the form embed plugin to avoid the conflict. Please let us know if the issue still persists. We will be happy to help.
    View this thread on browser Unsubscribe Thread
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  • Kiran Support Team Lead
    Replied on February 16, 2018 at 1:04 PM

    I have tried submitting your JotForm on the web page and was able to submit the form without any issue. 

    1518804095Selection 096 Screenshot 10

    Are you still experiencing any issue with the form on your web page? If so, please let us know. We will be happy to take a look again. 

    Thank you!