Email of a registration received but no record of registration in Jotform

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    Asked on February 16, 2018 at 06:05 AM


    I have received an email to confirm someone has registered for an event - see attached screenshot. But their registration does not appear in the registration system on Jotform. I have just had this happen a second time too - please advise.


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    Answered on February 16, 2018 at 07:03 AM

    I have checked your form's submissions and the submission you are looking for is the second from the top:

    1518782371JotForm · Submissions_ IMW It

    Please try to log in with the following address: 

    In order to use the for checking submissions, you need to transfer your data to our EU servers.

    Here is the link:

    We will gladly assist you if you need more help.