Email of a registration received but no record of registration in Jotform

  • Profile Image
    rwheatley
    Asked on February 16, 2018 at 06:05 AM

    Hello

    I have received an email to confirm someone has registered for an event - see attached screenshot. But their registration does not appear in the registration system on Jotform. I have just had this happen a second time too - please advise.

    Olly

  • Profile Image
    Victoria_K
    Answered on February 16, 2018 at 07:03 AM

    I have checked your form's submissions and the submission you are looking for is the second from the top:

    1518782371JotForm · Submissions_ IMW It


    Please try to log in with the following address: www.jotform.com 

    In order to use the eu.jotform.com for checking submissions, you need to transfer your data to our EU servers.

    Here is the link: https://www.jotform.com/eu-safe-forms/


    We will gladly assist you if you need more help.