Email of a registration received but no record of registration in Jotform

  • rwheatley
    Asked on February 16, 2018 at 6:05 AM

    Hello

    I have received an email to confirm someone has registered for an event - see attached screenshot. But their registration does not appear in the registration system on Jotform. I have just had this happen a second time too - please advise.

    Olly

    Jotform Thread 1386687 Screenshot
    Page URL: https://eu.jotform.com/submissions/73334638807968
  • Victoria_K
    Replied on February 16, 2018 at 7:03 AM

    I have checked your form's submissions and the submission you are looking for is the second from the top:

    1518782371JotForm · Submissions IMW It Screenshot 10


    Please try to log in with the following address: www.jotform.com 

    In order to use the eu.jotform.com for checking submissions, you need to transfer your data to our EU servers.

    Here is the link: https://www.jotform.com/eu-safe-forms/


    We will gladly assist you if you need more help.