Stripe: Missing payment details for one submission

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    Asked on February 16, 2018 at 10:20 AM

    I have a customer who filled out the jot form but he isn't showing up in the stripe payment information.  I have my form set so that one can't submit the form without payment information... Your help in this matter is needed.

    Thank you

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    Answered on February 16, 2018 at 11:45 AM

    I tested your form and found that if I don't select your product I can submit the form without paying. This is obviously what Mr Josh Traun has done. 

    If you want to ensure that payment is mandatory then mark the product as required, and selected by default.

    For example:


  • Profile Image
    Answered on February 16, 2018 at 06:43 PM
    Thank you, this makes sense for my events with only one product option...
    What for my forms that involve multiple products?
  • Profile Image
    Answered on February 16, 2018 at 08:58 PM

    The payment field has a required property as well, it will require to select at least one product and proceed with the payment. 

    The option can be found on the field properties: 


    I hope this helps.