Emails on my form are not showing up when i convert to pdf

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    cagoffice
    Asked on February 16, 2018 at 11:50 AM

    i need someone to call me and walk me thjrough on the settings for this issue.  why isn't there a number to call for help when something is so urgent and needs fixing asap???????

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    Kevin_G
    Answered on February 16, 2018 at 01:15 PM

    Unfortunately, JotForm does not provide phone support, but we will be happy to help you through this forum thread. 

    If you're referring to the PDF report, please try resetting the report, here is a guide that will help you getting into the customization page where you will find the reset option: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report 

    If you're referring to the PDF fillable form, please note that some elements are not compatible with the feature, it may be that you used one of these incompatible elements. 

    Please check this guide to get more information about what is allowed on PDF fillable forms: https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-with-All-Points 

    I hope this helps.