- BRGeneralAsked on February 16, 2018 at 11:52 AM
Hi there. We are experiencing duplicate payments being made through our Medical Staff Service Payment form. We are having to issue refunds for the second payment that is hitting their accounts.Page URL:
- MarvihAnswered on February 16, 2018 at 01:18 PM
Please add a CAPTCHA field on your form to prevent Duplicate/Multiple Submissions, this happens when they hit the Submit button twice or more than once.
Here is the guide on how to add a CAPTCHA field https://www.jotform.com/blog/230-Should-You-Use-CAPTCHA-on-Your-Forms
Another way to prevent this issue from happening is by turning "ON" Unique Submission.
Please see the guide on how to enable Unique Submission on your Form(s) https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form.
Thank you, please let us know if the issue is still happening after doing the suggested steps above.