How can we stop duplicate payments/submission

  • BRGeneral
    Asked on February 16, 2018 at 11:52 AM

    Hi there. We are experiencing duplicate payments being made through our Medical Staff Service Payment form. We are having to issue refunds for the second payment that is hitting their accounts.

    Page URL: https://form.jotform.com/73386472445161
  • Marvih
    Replied on February 16, 2018 at 1:18 PM

    Please add a CAPTCHA field on your form to prevent Duplicate/Multiple Submissions, this happens when they hit the Submit button twice or more than once.

    Here is the guide on how to add a CAPTCHA field https://www.jotform.com/blog/230-Should-You-Use-CAPTCHA-on-Your-Forms

    Another way to prevent this issue from happening is by turning "ON" Unique Submission.
    Please see the guide on how to enable Unique Submission on your Form(s) https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form.


    Thank you, please let us know if the issue is still happening after doing the suggested steps above.