- sbufsawebAsked on February 16, 2018 at 01:05 PM
I have a form that displays a recommendation based on a users responses. I would like to include this recommendation into the autoresponder. Is there any workaround to including text in an autoresponder? I tried copying the text [via calculation condition] into a long text field, but this doesn't seem to work.
- JotForm SupportdavidAnswered on February 16, 2018 at 02:09 PM
The text can be inserted directly into the body of the email. For more information on how to edit the email template, see the following guide:
Create multiple emails, one for each possible text, then send those emails conditionally:
Similar to how you display the text in the form.
- sbufsawebAnswered on February 16, 2018 at 02:18 PM
Unfortunately, I've already tried those suggestions and neither work.
To clarify, I am attempting to add a Text form element (NOT a Short Text Entry or Long Text Entry) into the body of the autoresponder.
- JotForm SupportdavidAnswered on February 16, 2018 at 02:29 PM
Text elements are not automatically included in the body of emails. Text needs to be inserted directly to the body of the email as described here:
Create one version of the autoresponder email for each different block of text:
Then send those emails conditionally.
- sbufsawebAnswered on February 19, 2018 at 01:29 PM
I see what you mean now. I was able to get it done. Thanks!