- stevefiskAsked on February 16, 2018 at 01:54 PM
I have a free account that says I am out of space. I have deleted old form submissions and that does not seem to have helped. What can I do?
- stevefiskAnswered on February 16, 2018 at 02:00 PMJotForm SupportBJoannaAnswered on February 16, 2018 at 11:11 AM
Please note that deleting the submissions will not reset the submission counter.
You received 1 payment submission this month and that is the limit for the Free account.
You can upgrade your account to enable your forms. More about different account types and limits you can find on our Pricing page.
If you don't want to upgrade you have to wait for the submission counter to reset, which will be on the first day of each month.
- JotForm SupportJohn_BensonAnswered on February 16, 2018 at 03:07 PM
I noticed that you recently reached the File Upload Limit of 100MB for the Free plan. To clear the Upload Limit, you need to delete the submission with an attachment file and please take note that deleted submissions are not recoverable. Here's a guide on how to delete submission data: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data
However, I can see that you have upgraded your account to the Bronze plan. You can now receive up to 10 GB file upload. For more information about account usage and limits, please check this link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits
I hope this information helps.
- JotForm SupportBDAVIDAnswered on February 16, 2018 at 04:33 PM
We apologize for the inconvenience. It appears like the payment notification did not reach our servers. Your account has been manually upgraded, so your Bronze yearly plan is good until Feb 16, 2019.
Let us know if you have more questions.