Form is cut off and unavailable on first load

  • Profile Image
    Thingsmiths
    Asked on February 16, 2018 at 02:28 PM

    Hi,

    My form isn't loading properly on the first attempt, leaving much of it cut off and unavailable, but upon page refresh is intact.

    I've tried every embed option available. 

    Any help would be appreciated!

    Thank you,

    Owen

  • Profile Image
    jonathan
    Answered on February 16, 2018 at 03:37 PM

    I checked your published form on your website but so far I could not reproduce the same issue. I see the full form on initial load of the page on my browser just fine.

    1518813262zzz 2018-02-17 04.32.05.png


    I do see the form was already embedded using its iframe embed code. This means any script conflict due to embed code can be ruled out already.

    But just to be sure, you may try re-embed the form again at this time still using the iframe publish code just to be sure the updated form is the one on the website.

    And check again.

    Please let us know if issue still persist.