- SARJKingAsked on February 16, 2018 at 03:34 PM
The spreadsheet was sorted alphabetically by last name. The header row was included in the sort. Could this have caused a problem?
- JotForm SupportjonathanAnswered on February 16, 2018 at 04:25 PM
Can you please tell us the form ID/URL that have the issue? I checked your username SARJKing but I found that you do not have form/s under the username.
...The header row was included in the sort. Could this have caused a problem?
Sorting the column header in the google spreadsheet side will not break the existing integration. So it is fine to do that.
The issue could be due to a different reason. So we need to identify which form it is so we can do further test and check.
- JotForm SupportRichie_PAnswered on February 20, 2018 at 10:13 AM
I cloned your form for testing purposes and I can't seem to replicate the issue.
I have integrated google spread sheet in my cloned form and I was able to receive my submissions.
Here is a sample screen shot.
Kindly reintegrate Google Spread sheet on your form and let us know if the issue still remains.
- SARJKingAnswered on February 20, 2018 at 11:00 AM
I don't understand what you mean by reintegrate my Google spreadsheet. Please explain the steps to do this. Thank you.
- JotForm SupportNik_CAnswered on February 20, 2018 at 11:49 AM
Please follow this screencast to do that:
Please be noted that new integration will create a new Spreadsheet (it will not keep the old Spreadsheet file).
Let us know if you have any further questions.