New submissions are not showing up in my Google spreadsheet

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    SARJKing
    Asked on February 16, 2018 at 03:34 PM

    The spreadsheet was sorted alphabetically by last name. The header row was included in the sort. Could this have caused a problem?

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    jonathan
    Answered on February 16, 2018 at 04:25 PM

    Can you please tell us the form ID/URL that have the issue? I checked your username SARJKing but I found that you do not have form/s under the username. 

    ...The header row was included in the sort. Could this have caused a problem?

    Sorting the column header in the google spreadsheet side will not break the existing integration. So it is fine to do that.

    The issue could be due to a different reason. So we need to identify which form it is so we can do further test and check.

    Thanks.

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    Richie_P
    Answered on February 20, 2018 at 10:13 AM

    I cloned your form for testing purposes and I can't seem to replicate the issue.

    I have integrated google spread sheet in my cloned form and I was able to receive my submissions.

    Here is a sample screen shot.

    Kindly reintegrate Google Spread sheet on your form and let us know if the issue still remains.


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    SARJKing
    Answered on February 20, 2018 at 11:00 AM

    I don't understand what you mean by reintegrate my Google spreadsheet. Please explain the steps to do this. Thank you.

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    Nik_C
    Answered on February 20, 2018 at 11:49 AM

    Please follow this screencast to do that:

    1519145063screencast.gif

    Please be noted that new integration will create a new Spreadsheet (it will not keep the old Spreadsheet file).

    Let us know if you have any further questions.

    Thank you!