What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form Stopped Updating - Consistent problem with Jotform for a long time now

    Asked by markashton on October 15, 2012 at 06:51 AM


    This form: http://form.jotformpro.com/form/21294842822960 like many of my others in the past has stopped updating. One gets to a point ... saves the form ... and the save isn't reflected in the browser. .. one only has to look in the forum to see the millions of queries regarding this issue.

    The jotform solution is to change the form bit of the url to www. or something similar .. but the problem is never addressed ... just a bandaid applied.

    Now my quick option is to clone the form ... but as I have reports and stuff ... and urls are with the client ... no thanks.

    I have tried anticipating the usual form url amends ... not seem to work... and not prepared to do this anyway ... I want to use the original url that I supplied clients with ...

    So, can you advise me why my form has suddenly stopped updating ... affecting my workflow and forcing me to take $30 of my time writing this forum post ?

    Objective: I would like this form to work as is ... not to change a thing.

    By the way ... its not the cache

    Thanks, Mark

  • Profile Image

    Answered by markashton on October 15, 2012 at 07:24 AM

    I haven't got the time to wait for an answer so I've tried to clone the form.

    It is not allowing this ... it states the form has been deleted when I try and get the form link.

    My only option .... I have to rebuild the form then?

    Your service wastes my time a lot ... and I feel like an unpaid employee sending over valuable fix reports.

    Every time I use the service I come across bugs ... for simple things really ....

    Would you like me to post an entire list of all the bugs I've come across?

    I'm always going backwards

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 15, 2012 at 07:35 AM

    Hi Mark,

    We're currently experiencing a problem with our CDN providers. Form changes aren't being replicated quickly, if at all, on our CDN provider's end.

    We have already alerted our higher ups about this issue, and they're now working to have this fixed the soonest time possible.

    Please accept our sincerest apologies for any inconveniences caused on your part.


  • Profile Image

    Answered by markashton on October 15, 2012 at 07:37 AM

    Thanks Neil,

    Should I rebuild the form from scratch? Customer's kind of waiting for me to send them a link.

    Suppose what I am asking is Any idea how long?

    Regards Mark

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 15, 2012 at 07:57 AM


    We can't really give a definite time, but critical problems such as this should not last 24 hours unsolved.

    Just to update you on this issue, forms hosted on jotform.me (Asia) seem to work perfectly now. I am sure it won't take long before all goes well on your assigned domain (jotformpro).

    We'll update you soon as everything goes back to normal.


  • Profile Image
    Chief Technology Officer

    Answered by eee on October 15, 2012 at 08:03 AM

    Hi Mark,

    Delay should have been covered right now,

    Kindest Regards,