Why is my account suspended?

  • Profile Image
    stoneman555
    Asked on February 16, 2018 at 07:21 PM
    My account is suspended and cannot login...help
    Sent from my iPhone
    ...
  • Profile Image
    Kevin_G
    Answered on February 16, 2018 at 07:23 PM

    I have checked your account and it was suspended due to the form http://www.jotform.us/form/80434944984165. It's an loan application form and you're asking for personal information, but your account email address is under a free email provider, please provide us with a proof of your business and a corporate email address so we can reactivate the account. 

    We may also delete the form from your account in order to reactivate it. 

    Looking forward to your response. 

  • Profile Image
    stoneman555
    Answered on February 17, 2018 at 12:43 PM
    My LLC is ClearPoint and Associates LLC and my email is info@clearpointloans.com
    Sent from my iPhone
    ...
  • Profile Image
    Welvin
    Answered on February 17, 2018 at 02:38 PM

    I have just reactivated your account, please go ahead and change your email address to the corporate/company email.

    Also, we highly recommend adding a sort of agreement or an e-signature field to the form for your clients to confirm that they have agreed to provide their personal information. 


    Here's our guide to add an e-Signature field in your form:

    https://www.jotform.com/help/433-How-to-Add-an-E-Signature-to-Your-Form 

    Here's our guide to add an agreement in the form:

    https://www.jotform.com/help/76-Adding-a-License-Agreement-to-a-Form