What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change the email notification to go to another email ?

    Asked by oxfordherniaclinic on October 15, 2012 at 08:23 AM

    I set up a form with email notification to goto one place ... But I now want to change that to be sent to another email. 


    I've tried everything and can't get it to remember my new email notification setting ..


    Please help

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    JotForm Support

    Answered by NeilVicente on October 15, 2012 at 08:48 AM


    The Test Email function in the Compose Email wizard can only send a test message to the email address associated to your JotForm account, regardless of the new recipient address you have configured the form to send to.

    This rule was set in place to prevent spammers from abusing our email system.

    In order to test if the form sends to the newly added recipient address, you will need to submit the actual form.

    While editing the form, click the Preview button > fill the form out > then click the Submit button. If everything goes well, you should receive the notification mail. If not, get back to us so we can help you with troubleshooting.

    By the way, to maximize the chances of email delivery, we advise our users to set Sender Email to "noreply@jotform.com"


    Hope you find this helpful.