Fix all of my forms that you changed the color on without my permission

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    nikki
    Asked on February 17, 2018 at 11:36 AM

    You guys have changed the color of my forms on all of my webpages after I took hours to customize each slide. I have been going back and forth for a month now and no one has fixed it. 


    The only response I get is that I must of changed it . No, I didn't and I've asked for it to be changed back to it's custom colors and all of my requests have been ignored. When you have a business, Branding is important. You guys have put lime green and blue forms on a page of a business that is PURPLE! I would like my money back and someone that is a manager to contact me immediately . You guys have the worst customer service I've ever experienced . 

    Screenshot
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    Welvin
    Answered on February 17, 2018 at 01:15 PM

    Your previous ticket is still assigned to our developer, but I have to be honest here that its priority is put to the middle. I understand your problem, and I am more than willing to fix it for you. Just please let me know the colors of the following:

    1. The background color.

    2. The start page button and text colors.

    3. The main form button and text colors. 


    I understand it is purple, but I just want to make sure/confirm so not to mess it up. You only have 10+ forms, and I can do it quickly. 

    If you really meant to cancel and get a refund, we can also do it. Just please confirm it here. Our manager is currently offline, but I sent her a message regarding this matter. If you want, you can also send her an email at jeanette@jotform.com

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    Welvin
    Answered on February 17, 2018 at 01:21 PM

    I've cloned your form to create a demo for you. Please check this https://www.jotform.com/80475184668973 and let me know if you want the same color. 

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    nikkirob588
    Answered on February 17, 2018 at 02:43 PM
    I have 10+ forms. My request is priority because I asked for it to be fixed
    almost a month ago. You messed it up. You should fix it. I don't have time.
    10+ forms is a lot.
    Do not request that I fix something you messed up. Fix it. What's the big
    deal here?
    I have TWO businesses that I use these forms for . *Some are purple and
    black and the other were customized based on the other websites colors. To
    be clear in communication all I'm asking you to do is put back the custom
    colors for each form that I fixed. If you don't want to do that that's fine
    but I want to be compensated for two months of service for free for my
    time. *
    ...
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    Welvin
    Answered on February 17, 2018 at 02:53 PM

    We are not busy today, and I can prioritize this for you before I go end my shift for today. However, I'm asking for the colors because I do not know them, and I cannot find them in your form revision history. That's all I can do now since the backend has not prioritized the ticket we opened for you.

    I did not ask you to fix it. I'm asking you for the colors, and my apologies if that sounds requesting you to do it your own. We understand it's a messed up, but note that we won't change anything in the form without the user's permission or request. It's either a bug or due to the recent changes we made in the card layout where only our developers can check. 

    Share with me all the websites where the forms are embedded. I'll edit the forms based on the website colors, but only if that's fine for you. Please let me know. 

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    nikkirob588
    Answered on February 17, 2018 at 05:43 PM
    For the forms that are related to cleaning services they should have the
    colors of the attached document that’s in the Toolip logo
    For the forms that talk about web design , virtual assistant , etc it will
    be the black and purple colors of the other logo.
    Read the forms and you’ll know which colors go with each forms
    ...
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    nikkirob588
    Answered on February 17, 2018 at 05:43 PM
    For the purple and black for virtual assistant forms
    ...
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    Welvin
    Answered on February 17, 2018 at 06:34 PM

    This support forum can't accept email attachments. Please send it to support@jotform.com instead. 

    Here are your forms, just please label it with colors instead to make it faster:

    http://www.jotform.us/form/72804805672157 - General Booking Form = Colors?

    http://www.jotform.us/form/73390970484162 Secret Price Recurring Cleaning Services = Colors?

    http://www.jotform.us/form/73564265484162 Gift Certificates = Colors?

    http://www.jotform.us/form/73304611284147 Toolip Cleaning Confirmation = Colors?

    http://www.jotform.us/form/72837420884161  Clone of Virtual Assistant = Colors?

    http://www.jotform.us/form/72745973384167 Virtual Assistant = Colors?

    http://www.jotform.us/form/72744496284165 Create Your Video = Colors?

    http://www.jotform.us/form/72815543884163 Clone of Create Logo = Colors?

    http://www.jotform.us/form/72768555484169 Create Logo = Colors?

    http://www.jotform.us/form/72815548884168 Consultation Form = Colors?

    http://www.jotform.us/form/72786516684168 Become Your Own Boss = Colors?

    http://www.jotform.us/form/72755562484163 Human Resources = Colors?


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    Welvin
    Answered on February 17, 2018 at 06:37 PM

    I'm sorry, can you also label with like Background = Violet, Buttons = Black? 

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    nikkirob588
    Answered on February 17, 2018 at 09:43 PM
    How do I explain the colors in words? For example , purple has several
    shades .
    ...
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    Nik_C
    Answered on February 18, 2018 at 03:30 AM

    If you know the colors, you can use Hexadecimal representation:

    1518942513Screen Shot 2018-02-18 at 9.25

    We'll wait for your response.

    Thank you!