What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Auto-response doesn't work ....

    Asked by PackageSamplesShop on October 15, 2012 at 08:48 AM

    Created a conditional "Notification" ... that works!

     

    Tried to create a conditional "Auto-Response" ... and it doesn't work :-(

     

    Both have the exace same cirerias! .... so why is one working and not the other?

     

     

    The From I am having trouble with is

    Package Samples Shop - Customer Uploads

    Page URL:
    http://form.jotform.com/form/12473204840?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 15, 2012 at 09:07 AM

    Hello,

    I submitted your form but I was unable to reproduce your issue. Below is a screenshot the autoresponder I received afterwards:

    It is possible that your email host implements very strict anti-spam measures, that's why the autoresponses are getting rejected.

    Try changing your autoresponder's Sender Name to noreply@jotform.com. Afterwards, submit the form then check your email inbox, including your spam folder.

  • Profile Image

    Answered by PackageSamplesShop on October 15, 2012 at 09:18 AM

    I have checked the spam folder, but nothing in it.

     

    I just tested to use the noreoply as you suggested and it didn't work either.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 15, 2012 at 09:22 AM

    Well in that case, I can safely say that the problem lies on your e-mail host's anti-spam filter.

    Try submitting the form filled with a Gmail address to check further.

  • Profile Image

    Answered by PackageSamplesShop on October 15, 2012 at 09:24 AM

    yeaj, I tired with one of private ones ... and it worked :)

     

    ... so, something must be with our company anti-spam filters.