How to remove upload storage limit to reactivate account

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    ghargadon
    Asked on February 17, 2018 at 02:20 PM

    I have downloaded 100MB of data, which apparently is my limit. How do I remove those entries from your server so I can get more submissions? 

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    jonathan
    Answered on February 17, 2018 at 04:13 PM

    I reviewed your account/username ghargadon and I found it was already in Overlimit status due to exceeded limit -- upload storage limit.

    To reactivate the account, you have 2 options available.

    1. Upgrade the subscription to paid plan to get expanded limits. Upgrading to paid plan will immediately take effect and will reactivate the account right away.

    OR

    2. Delete submissions on your forms that have submission upload on them.

    You can delete those with uploads only and retain other submissions that do not have uploads.

    User guide: How to Delete Form Submission Data

    I hope this help. Let us know if you require further assistance.