What happens when I exceed the payment submissions, views and storage?

  • luishumbert
    Asked on February 17, 2018 at 4:45 PM

    And the payment submissions, views and storage? I know that the forms are disabled when it exceeds submission or form limit of the downgrade.

  • John_Benson
    Replied on February 17, 2018 at 8:57 PM

    The payment submissions and form views will be reset back to 0 every first day of the month. The Total storage is the amount you can hold for your account.

    Here's an example:

    For the Free plan, you are only allowed to have a total submission storage of 500. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received.

    For more information about account usage and limits, please check this link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    I hope that answers your question. If not, please contact us again and provide more details so we can assist you properly.

  • luishumbert
    Replied on February 18, 2018 at 1:04 PM

    What happens when you, before downgrading, is over free account's storage limit?

  • Support_Management Jotform Support
    Replied on February 18, 2018 at 1:47 PM

    On the FREE PLAN, the STORAGE LIMIT for the total number of submissions is 500. When you reach this limit, nothing will happen on your account. The only downside of this is the situation explained by John:

    For the Free plan, you are only allowed to have a total submission storage of 500. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received.

    For the other limits though (e.g. payment submissions, monthly submissions, form views, etc.), your forms will be disabled once you hit any of those monthly limits. Your options from that point on are to:

    1. Either wait for the 1st day of the next month

    2. Or upgrade to a higher tier plan

  • luishumbert
    Replied on February 22, 2018 at 12:45 PM

    I mean not submission storage, but yes data storage.

    Also, what happens if, for example, you are Silverhas 10 forms and downgrade to Free, that only allows 5 forms?

  • Richie JotForm Support
    Replied on February 22, 2018 at 2:03 PM

    When you downgrade your plan from Silver subscription to free, your forms will still be available and active but you cannot create anymore forms.

    Please let us know if we can be of further assistance.