What happens when I exceed the payment submissions, views and storage?

  • Profile Image
    luishumbert
    Asked on February 17, 2018 at 04:45 PM

    And the payment submissions, views and storage? I know that the forms are disabled when it exceeds submission or form limit of the downgrade.



    This is a re-post of a comment on How to Cancel a Subscription and Downgrade Back to Free

  • Profile Image
    John_Benson
    Answered on February 17, 2018 at 08:57 PM

    The payment submissions and form views will be reset back to 0 every first day of the month. The Total storage is the amount you can hold for your account.

    Here's an example:

    For the Free plan, you are only allowed to have a total submission storage of 500. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received.

    For more information about account usage and limits, please check this link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    I hope that answers your question. If not, please contact us again and provide more details so we can assist you properly.

  • Profile Image
    luishumbert
    Answered on February 18, 2018 at 01:04 PM

    What happens when you, before downgrading, is over free account's storage limit?

  • Profile Image
    Jim_R
    Answered on February 18, 2018 at 01:47 PM

    On the FREE PLAN, the STORAGE LIMIT for the total number of submissions is 500. When you reach this limit, nothing will happen on your account. The only downside of this is the situation explained by John:

    For the Free plan, you are only allowed to have a total submission storage of 500. These 500 are the most recent submissions that you received. If you exceed your limit, the oldest submission data will be deleted, giving way for the new ones to be received.

    For the other limits though (e.g. payment submissions, monthly submissions, form views, etc.), your forms will be disabled once you hit any of those monthly limits. Your options from that point on are to:

    1. Either wait for the 1st day of the next month

    2. Or upgrade to a higher tier plan

  • Profile Image
    luishumbert
    Answered on February 22, 2018 at 12:45 PM

    I mean not submission storage, but yes data storage.

    Also, what happens if, for example, you are Silverhas 10 forms and downgrade to Free, that only allows 5 forms?

  • Profile Image
    Richie_P
    Answered on February 22, 2018 at 02:03 PM

    When you downgrade your plan from Silver subscription to free, your forms will still be available and active but you cannot create anymore forms.

    Please let us know if we can be of further assistance.