I just upgrade to premium. I want to clear my previous trial submission and start from zero.

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    guest_22854550911049
    Asked on October 15, 2012 at 11:41 AM

    Hello,

    I just upgrade to premium. I want to clear my previous trial submission and start from zero. Why is it showing that I '11 of 1000 used'?? cause i just upgraded to premium.

    please reply as soon as possible. this is urgent

     

     

     

     

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    NeilVicente
    Answered on October 15, 2012 at 11:49 AM

    Hello,

    As per your request, I have cleared your submission count. Just so you know though, accounts are scheduled to reset on the first day of each month, so I don't think the 11 test submissions would have mattered anyway. :)

    Feel free to contact us if you have other queries or concerns. Thank you!

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    hbresearch
    Answered on October 15, 2012 at 12:48 PM

    Thank you.  So you mean every 1st day of month u reset the account?? Hope that doesn't mean my submitted data will be erase too. Right??

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    EduardoMendez
    Answered on October 15, 2012 at 12:53 PM

    Hi there!

    Your submitted data will not be erased.  Only your count is reset.

    Let us know if you need further assistance!

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    hbresearch
    Answered on October 15, 2012 at 01:19 PM

    Thank you.