What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just upgrade to premium. I want to clear my previous trial submission and start from zero.

    Asked by guest_22854550911049 on October 15, 2012 at 11:41 AM

    Hello,

    I just upgrade to premium. I want to clear my previous trial submission and start from zero. Why is it showing that I '11 of 1000 used'?? cause i just upgraded to premium.

    please reply as soon as possible. this is urgent

     

     

     

     

    Page URL:
    https://secure.jotform.us/form/22767985385170

    Screenshot
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    JotForm Support

    Answered by NeilVicente on October 15, 2012 at 11:49 AM

    Hello,

    As per your request, I have cleared your submission count. Just so you know though, accounts are scheduled to reset on the first day of each month, so I don't think the 11 test submissions would have mattered anyway. :)

    Feel free to contact us if you have other queries or concerns. Thank you!

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    Answered by hbresearch on October 15, 2012 at 12:48 PM

    Thank you.  So you mean every 1st day of month u reset the account?? Hope that doesn't mean my submitted data will be erase too. Right??

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    JotForm Support

    Answered by EduardoMendez on October 15, 2012 at 12:53 PM

    Hi there!

    Your submitted data will not be erased.  Only your count is reset.

    Let us know if you need further assistance!

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    Answered by hbresearch on October 15, 2012 at 01:19 PM

    Thank you.