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    account downgraded - but i updated my payment info on plimus account

    Asked by dboz on February 14, 2011 at 11:32 AM

    i received a failed payment notification from plimus last week .. it was because i had needed to change my credit card info . i logged in to plimus and changed the info.. but then i got an 'account downgraded' notification from jotform today.. 

     

    i dont want to be charged twice, so please tell me how to proceed. 

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    JotForm Founder

    Answered by aytekin on February 15, 2011 at 04:23 AM

    This was the message on Plimus: "This transaction is not authorized due to restrictions by your bank. Please use a different card or contact your bank for assistance".

    It looks like you are below monthly limits. So, you should not have problems on your account. You can re-upgrade when you need it. So, this error will save you money. :)