The thank you page is loaded on the top but the form is not scrolling up after submission

  • Profile Image
    fencenyfa
    Asked on February 18, 2018 at 02:19 PM

    Hello,  I'm testing my form embedded in my wordpress.com website and have a couple of problems with the Thank You page -

    1. After Submit, I see a blank screen instead of the Thank You message.  Turns out the Thank You page was loaded at the top, but I was still at the bottom where the Submit button was. 

    2. When I click on the link I've included in the body of my Thank You page, it doesn't do anything.  It's supposed to go to another page in my website and it works if I right-click and open in new tab or copy/paste into another tab.  

    Please help?   Thank you!

     

  • Profile Image
    Welvin
    Answered on February 18, 2018 at 03:59 PM

    All of these problems are due to WordPress.com security. They do not allow scripts to work inside their system so with links, they do not allow it to open on a new tab or within the same frame. 

    I suggest creating a thank you page on your WordPress.com website and use it as a redirect in the form. In this new page, add the link so users can click on it. 

    Here's how you can add a custom thank you URL in the form:

    https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page