Card FormS > Email Template: Possibility to separate fields of the Multi-line field

  • Profile Image
    dpackard
    Asked on February 18, 2018 at 04:16 PM
    I want to use that data in an auto responder email but when I put {listAny[field_1]} it doesnt insert the name that was put in that field.
  • Profile Image
    Nik_C
    Answered on February 18, 2018 at 04:26 PM

    Could you please tell us in which form are you working on so we can check this issue?

    And which field you would like to reference?

    We'll wait for your response.

    Thank you!


  • Profile Image
    dpackard
    Answered on February 18, 2018 at 09:13 PM
  • Profile Image
    Nik_C
    Answered on February 19, 2018 at 02:16 AM

    Unfortunately, since you're using Multi-line field you cannot extract those in that way.

    They will show as one field in Autoresponder: 

    1519024140Screen Shot 2018-02-19 at 8.08

    I'm afraid that only with regular fields you can do that, meaning, using the Name field or Short text field for example.

    1519024577Screen Shot 2018-02-19 at 8.15

    Let us know if you have any further questions.

    Thank you!


  • Profile Image
    dpackard
    Answered on February 19, 2018 at 10:34 AM

    Why is it then possible to use that data for sending an email but not inserting into an email???

    1519054428Screen Shot 2018-02-19 at 9.33

  • Profile Image
    aubreybourke
    Answered on February 19, 2018 at 11:39 AM

    The reason this is not possible is simply because it hasn't been developed to allow it.

    The card form layout is brand new. And will continue to be under constant development. If you would like we can submit a feature request?

  • Profile Image
    dpackard
    Answered on February 19, 2018 at 11:50 AM

    That would be great thank you!

  • Profile Image
    BJoanna
    Answered on February 19, 2018 at 12:50 PM

    I will raise your request to our developers. Please note that we cannot provide you the exact time when and if this will be implemented. If there is any update we will inform you via this thread.

    For now, as a workaround, you can use conditional logic to pass the value from one of the multi-line question fields to another field, for example, hidden Text Box field and remove the multi-line question field from the email alert. 

    1519062382hidden.JPG

    How to Pass Field Value to Another Field?

    1519062454hidden1.JPG

    Here is my demo form: https://form.jotform.com/80495002263955 

  • Profile Image
    arif
    Answered on March 01, 2018 at 08:27 AM

    Hi,

    You can now use individual fields of multiline component inside email body as a placeholder.

    Form fields section will appear as below, when you have a multiline question.

    1519910783Ekran Resmi 2018-02-28 11.05.2


    Items like 'Type a question/....' denote fields inside multiline element.

    Regards


  • Profile Image
    dpackard
    Answered on March 01, 2018 at 10:56 AM

    THANK YOU!!!!