Cards/Stripe: Coupons are not working on Jotform.

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    SippyCup
    Asked on February 18, 2018 at 10:33 PM

    Hey. We have tons of coupon codes in our stripe platform. when entered into our form it does nothing. Doesn't change the amount or anything else. When I finish the checkout and go to the new subscription on Stripe that discount coupon was not applied. The original amount still shows. So no where in this process is it accepting the code, it doesn't say invalid or anything though.

    The settings seem to be correct.

    Also, if I enter a random number it does the same thing. The subtotal reloads and doesn't change and the coupon doesn't say accepted/denied or anything.

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    tina
    Answered on February 19, 2018 at 08:59 AM

    Sorry for the inconvenience caused to you,

    I was able to replicate this issue on my test form with Stripe integrations (on Test mode). However, the issue will be fixed if you add subscriptions and coupons manually instead of fetching them from your Stripe account as a temporary solution. I have forwarded this issue for further investigation. You will be notified via this thread once it is fixed.
    Thank you for your understanding.

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    SippyCup
    Answered on February 19, 2018 at 05:42 PM

    @Tina,
    "Issue will be fixed if you add subscriptions and coupons manually"? How so? (We have active subscriptions and 100+ coupons made in Stripe, we can't redo them.) 

    Thank you for your response and further investigation. 

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    John_Benson
    Answered on February 19, 2018 at 08:36 PM

    I think my colleague is referring to this guide: https://www.jotform.com/help/233-How-to-Add-Coupon-Code-to-Payment-Forms

    By the way, our developer is now checking the issue and we will contact you again on this thread once we have any updates.

    Thank you.

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    tina
    Answered on February 20, 2018 at 08:13 AM

    Hello @SippyCup,

    The problem should be fixed now. If you need any other assistance, please feel free to contact us.

    Thank you for reporting.