"Unsafe Site" messsage keeps popping up....what do we do?

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    Asked on October 15, 2012 at 01:07 PM

    We've recently received feedback from multiple sources that while attampting to fill out a secure form, a window has popped up with the message "unsafe site". Since we do accapt payment through jotform form, this is a concern.

    How can we resolve this? Is there a setting I need to change? Is it a possible security software issue with the user? If so, is there anything I can do?


    Thanks so much!

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    Answered on October 15, 2012 at 02:20 PM

    Indeed, this seems like an issue with the user's security programs such as Norton and the likes.

    May I ask for the URL of the webpage where the form is embedded? We will have to inspect the site and try to recreate this issue, if possible, and find a proper solution.