What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    line not responding - Do I need to start over?

    Asked by seokansascity on October 15, 2012 at 01:35 PM



    the above link is our form. the last line "how did you find us" is showing but not responding. I updated - saved and re-embedded the code to no avail. Any suggestions? Thanks much..

  • Profile Image

    Answered by moonzkie on October 15, 2012 at 02:03 PM


    Can you please tell us which browser you're having this issue. So far I tried them on my 3 existing browsers, and I could not reproduce it.

    Please update us. Thank you.


  • Profile Image

    Answered by seokansascity on October 15, 2012 at 02:06 PM

    Hello.. Thanks for the speedy response. I am using FireFox.  Since I've change the form - I removed 1 line titled "special instructions" and moved that last line "how did you find us" up. The form shows it as updated - yet when I send a trial the email shows the previous layout and the last line does not seem to work. It seems to me it is not updating. Thanks

  • Profile Image
    JotForm Support

    Answered by Deygus on October 15, 2012 at 02:54 PM

    Hi, I believe I may have found the problem due to the fact that you removed it. I noticed in your email alerts you have it set up but the mentioned field is missing from your getdata list. Take a look - 


    You need to add that to your email alert and it will get the data so that it appears and shows you properly. That's why you aren't seeing or finding it other wise it should appear as normal reguardlesss of whether it's a trial because if you remove that then it doesn't show up. The only way you would be able to check this outside of that would be via an integration or by physically going into your Submissions Recieved on jotform.

  • Profile Image

    Answered by seokansascity on October 15, 2012 at 03:32 PM

    Hey Deygus.. you're awesome. I only wished Craigslist Support was as excellent as you folks. I DID IT.. wooohoo!! We can learn something new everyday. Hopefully others who may have this issue may find this thread. Again, many thanks for the speed and clarity of your response. Jotforms is impressive - and the support is top notch. ~best regards ~wendell leahy ~webmaster for Kansascityonline

  • Profile Image

    Answered by kwankianlee  on January 08, 2016 at 08:57 AM

    Why my Line Not responding?  

    I need your help.

  • Profile Image
    JotForm Support

    Answered by beril on January 08, 2016 at 11:10 AM

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there: