iPhone: Cannot complete form

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    jfde123
    Asked on February 19, 2018 at 09:05 AM

    people who use I phones can not sign the form?

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    aubreybourke
    Answered on February 19, 2018 at 10:45 AM

    I checked your form on an iPhone 8 and could not reproduce the problem:

    It looks fine:

    1519054972o2icw.png


    We will need more information:

    1) What iPhone version is affected?

    2) What web browser is affected?

    3) Can you post a screenshot of the problem?

    How-to-Post-Screenshots-to-Our-Support-Forum

    4) Can you tell us exactly how to reproduce the problem?

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    jfde123
    Answered on February 19, 2018 at 11:43 AM
    Not sure on either questions, multiple people tell me all the time they
    can't sign the form with their I phones
    ...
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    jfde123
    Answered on February 19, 2018 at 11:43 AM
    Tomorrow I will try to use a different signature form, see if it works
    ...
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    aubreybourke
    Answered on February 19, 2018 at 12:31 PM

    I checked your form on an iPhone 6. And the signature field is working for me:

    15190613480djxz.png

    One thing you can try is to use a different signature widget.

    You are using the smooth signature widget.

    Please try the E-signature widget instead:

    https://widgets.jotform.com/widget/signature


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    jfde123
    Answered on February 19, 2018 at 01:43 PM
    I tried, can't figure out how to set it up
    ...
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    jfde123
    Answered on February 19, 2018 at 01:43 PM
    If you could please explain, thank you, David!!
    ...
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    aubreybourke
    Answered on February 19, 2018 at 02:21 PM

    All you have to do is search on the left under the widgets tab for "E-Signature".

    1519068073x1c81.png

    Then drag and drop the widget onto your form.

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    jfde123
    Answered on February 19, 2018 at 02:43 PM
    Thank you!
    ...