What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Do you backup forms and data? Or how can I do it myself?

    Asked by PASO on October 15, 2012 at 02:52 PM
  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 15, 2012 at 03:13 PM

    We are constantly replicating data across multiple servers to provide backup in case of a server failure. Although we backups regularly, those are merely for massive data restoration caused by server outages.

    We can no longer restore lost data or forms caused by human (user) error. Sorry about that.

    You can back up form submissions and file uploads by integrating your forms to external storage options such as Dropbox, Google Drive, or to your own server (via ftp protocol).

    As for the actual forms, you can have them cloned under your account so you can have something to fall back to in case you have mistakenly modified or deleted your form.

    Hope you find this information useful. Feel free to contact us again if you require further assistance.