Email notification not receiving

  • Profile Image
    Asked on February 19, 2018 at 01:44 PM

    I am receiving email from JotForm that a person has made a purchase online, however, I am not receiving how they paid for the purchase.  Thus I'm not sure where their payments are going.

  • Profile Image
    Answered on February 19, 2018 at 02:42 PM

    Can we have the Form ID and the submission ID, so we can check it out?

    Thank you.