What does V1 Unsupported in the Captcha mean?

  • SRubyor
    Asked on February 19, 2018 at 1:59 PM

    So what does V1 Unsupported in the Captcha mean? What does it mean when it says V1 shut down with a date? 

     

    Page URL: https://www.stephanierubyorphotography.com/contact-me/
  • SRubyor
    Replied on February 19, 2018 at 2:26 PM

    So I fixed it all but the Captcha problem....Any help on what V1 UNSUPPORTED means?

  • David JotForm Support Manager
    Replied on February 19, 2018 at 3:44 PM

    When do you get that error message? I just loaded your form, and it does not show any error:

    1519073002captcha Screenshot 10

  • SRubyor
    Replied on February 19, 2018 at 3:46 PM

    It happened a bunch of times just this morning. I found it was sporadic. The latest one said V1 SHUT DOWN 3/31/2018. 

  • David JotForm Support Manager
    Replied on February 19, 2018 at 4:11 PM

    If the issue persist, please try deleting your current captcha field, and add a new one. Let us know if you have more questions.

  • SRubyor
    Replied on February 19, 2018 at 4:22 PM

    Will do and thank you for taking the time to help me out. I appreciate it.

  • David JotForm Support Manager
    Replied on February 19, 2018 at 5:23 PM

    You are welcome. :-)

  • SRubyor
    Replied on February 19, 2018 at 6:51 PM

    1519084266IMG 3855 Screenshot 10


  • SRubyor
    Replied on February 19, 2018 at 7:43 PM
    Here is what is coming up.[Image]
    Stephanie Rubyor
    ________________________________
    ...
  • David JotForm Support Manager
    Replied on February 19, 2018 at 8:47 PM

    Please delete the Captcha field, and add a new one. Probably that field is an old version that is not longer supported is some browsers.