What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My notifications keep going to my default email even though I specify a different email in the notification

    Asked by ycc2006 on October 15, 2012 at 03:51 PM

    I have had this problem before (many times) and keep wondering why.

    I just created a new form (ycc2006 - account).  I both modified the original email notificationand created new notifications - but it keeps sending emails to my account email instead.  How can I fix this.

    Lori Godwin


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    JotForm Support

    Answered by NeilVicente on October 15, 2012 at 04:31 PM


    The Test Email function in the Compose Email wizard sends a test message only to the email address associated to your JotForm account, regardless of whatever new recipient address you have configured the form to send to.

    This rule was set in place to prevent spammers from abusing our email system.

    In order to test if the form sends to the newly added recipient address, you will need to submit the actual form.

    While editing the form, click the Preview button > fill the form out > then click the Submit button.

    If everything goes well, your client should receive the notification mail.

    By the way, to maximize the chances of email delivery, we advise our users to set Sender Email to "noreply@jotform.com"

    Do not hesitate to contact us again if you have other queries. Thanks!