My notifications keep going to my default email even though I specify a different email in the notification

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    ycc2006
    Asked on October 15, 2012 at 03:51 PM

    I have had this problem before (many times) and keep wondering why.

    I just created a new form (ycc2006 - account).  I both modified the original email notificationand created new notifications - but it keeps sending emails to my account email instead.  How can I fix this.

    Lori Godwin

    shiftnc@gmail.com

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    NeilVicente
    Answered on October 15, 2012 at 04:31 PM

    Lori,

    The Test Email function in the Compose Email wizard sends a test message only to the email address associated to your JotForm account, regardless of whatever new recipient address you have configured the form to send to.

    This rule was set in place to prevent spammers from abusing our email system.

    In order to test if the form sends to the newly added recipient address, you will need to submit the actual form.

    While editing the form, click the Preview button > fill the form out > then click the Submit button.

    If everything goes well, your client should receive the notification mail.

    By the way, to maximize the chances of email delivery, we advise our users to set Sender Email to "noreply@jotform.com"

    Do not hesitate to contact us again if you have other queries. Thanks!